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You are here: Client Services » FAQ Home » Tech Support FAQ

 

Tech Support Frequently Asked Questions

How can I contact you?
Do you have a tips library?
I am having trouble feeding paper. Any suggestions?
Are color printer profiles available for your papers?
How do I get good inkjet prints?
What papers are best for my photography?
What papers are best for my business or printing project?
What printer should I use?
I get a black smudge mark at the end of a print. How can I fix this problem?
Why do my inkjet prints have a magenta / pink cast?

 

How can I contact you?

Because of the volume of support inquiries we strongly suggest you email all technical support questions through our support center.

You can also call 888-248-8774 and ask for support. The person that answers may be able to help. They may ask you initial questions and answer immediately. Or you may be forwarded to a tech support specialist. Please note you may need to leave a message. We return all calls within 24 hours.


Do you have a tips library?

Yes. An extensive library of inkjet tips, tricks, suggestions, and knowledge.


Are color profiles available for your papers?

Yes. We curate the largest printer color profile library on the web today.

I am having trouble feeding paper. Any suggestions?

Yes. Help feeding and handling inkjet papers is available.


How do I get good inkjet prints?

Getting good quality inkjet prints is not all that hard. You must start with a good quality file! Garbage in, garbage out still applies. Low quality or low res file is common reason for poor prints. For a 4x6 print, the minimum file size is one meg. If you are printing an 8x10, three megs is a good starting point.

Learn to edit. Poor editing skills, or simply editing the wrong aspects of your image, is a primary reason for bad print results. Also, editing for print is not the same as editing for the web or your screen. Watch some top tips to help when editing for print.

Next, make sure your printer property settings are correct and match with our recommendations. You can find the setting recommendations on our website and in each box of paper. Finally, you can consider using printer color profiles. Profiles make color management more consistent and output more accutate. Learn about printer color profiles.

Choose a paper that is appropriate for your image. Red River Paper products are "photo quality". However, some pictures lend themselves to certain types of inkjet paper. We offer glossy, satin, non-gloss, and artistic surfaces. Try a Red River Paper inkjet sample kit to see which papers you like best.

What printer should I use?

Choosing a printer depends on what you want to accomplish. If you want to print photos that can be sold and that will resist fade, you should use a pigment ink based printer. Epson and Canon both offer desktop options that use pigment inks. The 13" Wide Inkjet Printer Guide Wide offers a comprehensive list of pigment printers to get you started. In the wide format space, 17" and larger, choices from Epson, Canon, and HP abound. Most photographic wide format printers use pigment inks.

If long lasting prints are not a concern, dye based inkjet printers are a great option. Epson, Canon, and HP all make fine quality dye inkjet printers. Contact us for more help picking a dye inkjet printer.

For inkjet greeting cards, the list of best printers for card printing is here.


What papers are best for my photography?

The best paper is the paper YOU like! There are thousands of subjects, genres, and topics of interest in the world of photography. Our take on paper surface and best images takes years of customer feedback and printing into account. However, we will never say a particular inkjet paper is unacceptable for a photo or project. The choice is ultimately yours to make and yours to enjoy. Continue to the Best Inkjet Papers by Photography Subject


What papers are best for my business or printing project?

The best paper is the paper YOU like! There are thousands of subjects, genres, and topics of interest in the world of photography. Our take on paper surface and best images takes years of customer feedback and printing into account. However, we will never say a particular inkjet paper is unacceptable for a photo or project. The choice is ultimately yours to make and yours to enjoy. Continue to the Best Inkjet Papers by Photography Subject

I get a black smudge mark at the end of a print. How can I fix this problem?

On many inkjet printers, the machine actually lets go of a sheet before the print is finished. This means the paper is "floating" free and can move around a bit. If the paper has a slight upward curl, or is thicker than standard photo paper, this can cause a head strike which leaves black smudges or streaks on the print. Paper curl is usually caused by humidity changes.

Most printers have a software based control to move the print head up or down to adjust for paper thickness.The ability to raise the print head comes in handy if you've seen these problems:

  • Pronounced lines in an image
  • Scuff marks
  • Ink splotches - particularly on the edges of paper

Continue reading Printer Adjustments for Thick Papers.

You can find more tips for handling and feeding inkjet papers here.


Why do my inkjet prints have a magenta / pink cast?

There are a few reasons why your inkjet print might come out with a medium to strong magenta or pink cast or tint. Find out more in the riveting "Why do my inkjet prints have a magenta or pink cast?" article

 

 

 

 


 

 

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