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Website Frequently Asked Questions

 

Can I see my previous orders and repeat certain orders?
Can I edit my account information?
I forgot my account password. Can I look it up?
I forgot my account log in. Can I look it up?
How can I order from Red River Paper?
Is your online shopping secure?
Where do I find techincal support on your site?
Where do I go to contact you?
Why is my basket empty after I add items to my cart?
How can I leave feedback about your website?


Can I see my previous orders and repeat certain orders?

Yes. Our order history system can show you previous orders within the last 12 months. You can also reorder certain items from those orders or repeat an entire order with one click. Available for clients who have created an account before placing orders. Click here for the online order history system.

Can I edit my account?

Yes. Click here to log in and make changes.


I forgot my account password. Can I look it up?

Yes. Go here, enter your user name, click the PLEASE EMAIL ME MY PASSWORD radio button then click SIGN IN.

 

I forgot my account login. Can I look it up?

If you know the email associated with your account then yes. Go here. Look for User Name Lookup and fill in the required information.

Is your online shopping secure?

Yes. During checkout, you are protected by a Secure Sockets Layer (SSL) connection to our server. Your personal information is also held in a secure environment and no credit card information is held on our web servers.

Red River Paper uses Norton Secure SSL to secure our website. Click the icon below for details.

You can tell you are on a secure page by looking at the URL bar of your web browser. Secure sites will have the name of the site next to a lock icon. Often, the text will be green to indicate secure.

 

Where do I find techincal support on your site?

Click here

Where do I go to contact you?

Click here

Why is my basket empty after I add items to my cart?

Our shopping cart uses a temporary cookie and session ID to keep track of your order. In some cases, your system security settings can prevent the cookie from being held on your computer. Or, anti-virus software or firewalls can do the same thing. If you are running a Windows computer, try setting security to medium.

In Internet Explorer, click on the Tools menu, then select on Internet Options. Now choose the Privacy tab and set security to medium.

In Netscape, click on the Tools menu and select the Cookie Manager. Now choose Unblock All Cookies from this Site. (you will need to be on our website first)

In Firefox, go to the Tools menu and select Options. In the options menu, check to see if Cookies are enabled.

How can I leave feedback about your website?

Share your comments via our contact center

How can I order from Red River Paper?

Our website has an ecommerce system that allows you to place orders.

1) Navigate to a product page.
2) Locate the item you need and enter the quantity in the quantity box (see below)
3) Click the green "Add to Cart" button.

You're now presented with the shopping basket page. You can:

1) Click the green "Checkout" button
2) Click the blue "Shop More" button to go back to the previous product
3) Update the quantity of items in your basket

 

 

 

 

 

 

 

 

 

 

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