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PLEASE READ THIS CAREFULLY BEFORE PLACING AN ORDER

By placing an order for delivery outside North America, you agree to our overseas shipping policy outlined below. Available services are UPS or US Priority Mail International

Shipping Policy

Because of the long distances involved in shipping to you, Red River's shipping policy and guarantee are as follows:

1) No refunds or returns unless the item arrives damaged. We require photo proof of the damage including images of the shipping box and specific damage to the products.

2) Your order may take up to 48 hours to process and ship

3) Tracking will be emailed to you from UPS. The US Postal Service provides a package number but may not have live location tracking.

4) All orders are insured.

5) We ask that you first order a sample kit before placing a full order for inkjet paper. We offer discounted shipping for sample kit only orders.

Service Key Points
UPS International
  • Consistent 4-7 business day delivery
  • Local taxes and brokerage due via invoice after delivery
  • Dock to door delivery
  • Detailed tracking
US Mail Priority
  • 1-3 Weeks delivery depending on your location
  • Usually dock to postal office delivery
  • Payment of taxes and brokerage unpredictable
  • Tracking only to point of leaving USA
US First Class Parcel*
  • Packages under 4 lbs. only
  • Delivery time indefinite - 2 to 4 weeks
  • No tracking or guarantee

Frequently Asked Questions

When will my order arrive?

7-30 business days depending on the service you select.

Who is responsible for taxes and duties?

Orders have a customs declaration and bill of lading attached. Any VAT, duties, etc. will be collected upon delivery. In general, paper goods do not carry duty but may be subject to VAT.

Can I get tracking information?

Tracking information is sent at the time of shipment. The US Postal Service provides a package number but may not have live location tracking.

What happens if the order arrives damaged?

If your order arrives damaged, contact us immediately. We require photo evidence of the damage to the shipping container and product before any refund can be processed.

What happens if I do not like the product I ordered?

We cannot accept returns or issue refunds on items that you do not like. That is why we strongly encourage you to order a sample kit first. We offer discounted shipping rates on sample kit only orders.

Have More Questions?

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