PLEASE READ THIS CAREFULLY BEFORE PLACING AN ORDER

By placing an order for delivery outside North America, you agree to our overseas shipping policy outlined below. Available services are UPS Expedited Service or US Priority Mail International

Shipping Policy

Because of the long distances involved in shipping to you, Red River's shipping policy and guarantee are as follows:

1) No refunds or returns unless the item arrives damaged. We require photo proof of the damage including images of the shipping box and specific damage to the products.

2) Your order may take up to 48 hours to process and ship

3) Tracking will be emailed to you from UPS. The US Postal Service provides a package number but may not have live location tracking.

4) All orders are insured.

5) We ask that you first order a sample kit before placing a full order for inkjet paper. We offer discounted shipping for sample kit only orders.

Frequently Asked Questions

When will my order arrive?

Expect 7-10 business days from the day you order.

Who is responsible for taxes and duties?

Orders have a customs declaration and bill of lading attached. Any VAT, duties, etc. will be collected upon delivery. In general, paper goods do not carry duty but may be subject to VAT.

Can I get tracking information?

Tracking information is emailed from UPS directly. The US Postal Service provides a package number but may not have live location tracking.

What happens if the order arrives damaged?

If your order arrives damaged, contact us immediately. We require photo evidence of the damage to the shipping container and product before any refund can be processed.

What happens if I do not like the product I ordered?

We cannot accept returns or issue refunds on items that you do not like. That is why we strongly encourage you to order a sample kit first. We offer discounted shipping rates on sample kit only orders.

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