Customer
Service » Shipping FAQ » International
Shipping
PLEASE READ THIS CAREFULLY BEFORE PLACING AN ORDER
By placing an order
for delivery outside North America, you agree to our overseas
shipping policy outlined below. As of May 2007, we have chosen UPS Expedited International service for all international business.
Shipping Policy
Because of the long distances involved in shipping
to you, Red River's shipping policy and guarantee are as follows:
1) No refunds or returns unless the item arrives
damaged. We require photo proof of the damage including images of
the shipping box and specific damage to the products.
2) Your order may take up to 72 hours to process
and ship
3) Tracking will be emailed to you from UPS.
4) All orders are insured.
5) We ask that you first order a sample kit before
placing a full order for inkjet paper. We offer discounted shipping
for sample kit only orders. |
NOTICE: We ask that you limit orders to inkjet paper only. We will not ship
inks or accessories overseas.
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Frequently Asked Questions
When will my order arrive?
Expect 7-10 business
days from the day you order.
Who is responsible for taxes and duties?
Orders have a customs declaration and bill of
lading attached. Any VAT, duties, etc. will be collected upon delivery.
In general, paper goods do not carry duty but may be subject to VAT.
Can I get tracking information?
Tracking information is emailed from UPS directly.
What happens if the order arrives damaged?
If your order arrives damaged,
contact us immediately. We require photo evidence of the damage
to the shipping container and product before any refund can be
processed. What happens if I do not like the product
I ordered?
We cannot accept returns or
issue refunds on items that you do not like. That is why
we strongly encourage you to order a sample kit first. We
offer discounted shipping rates on sample kit only orders.
Have More Questions?
Click here to ask them!
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