Customer Service » SAFETripSM Guarantee

SAFETripSM is one of many ways Red River Paper stands out from the crowd. Shipping our paper so it arrives in good, usable condition is the whole point of our business. If an inkjet paper company cannot promise you reliable and secure delivery then you will shop elsewhere.

Red River is committed to shipping your inkjet paper and supplies so they arrive in good condition. We use the highest quality boxes, tape, and filler material (never packing peanuts) to insure our goal.

How Other Inkjet Paper Companies Compare

Our survey of other online inkjet paper sellers revealed a true lack of consistency in packing quality. More than half of all orders we placed arrived with some damage. What's worse, getting the items replaced in a timely manner was never easy.

SAFETrip cuts through the bad packing, in-transit damage, and slow customer care. Red River Paper promises that if your order arrives damaged we will make things right - fast.

Important Details

Red River will ship UPS Next Day Air an exact replacement for the damaged paper (No Saturday deliveries). We require that the damaged paper be picked up and returned to Red River Paper via UPS at our expense. UPS may arrive at your location to inspect the damaged material and packing.

WHAT SAFETripSM MEANS TO YOU
  • Your order guaranteed to arrive in good condition
  • Damaged shipments will be reshipped Next Day Air at our expense (even if UPS is responsible for the damage)
  • Red River pledges to use only the highest quality packing materials