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You are here: Client Services » Shipping Information and FAQ

Shipping Information

If you require same day shipping
Location Cut Off Time
East Coast 3pm your time
Central USA 2pm your time
Mountain USA 1pm your time
West Coast Noon your time

Frequently Asked Shipping Questions

How do you calculate shipping days?

Address correction fee
How long before my order ships
What is the SafeTrip shipping guarantee?
Where does Red River Paper ship?
Do you offer overnight or second day air service?
What shipping companies do you use?
How are shipping charges calculated?
Why don't you offer free shipping with large orders?
Do you deliver Saturday?
Where is Red River Paper located?
How are backorders handled?
How long will an order take to reach the east or west coast?
Can I request special delivery instructions?
Do you ship to APO addresses?
What happens if my order is delivered late?
Sale price policies

Address Corrections

Please verify your address completely before placing an order. Red River Paper will charge a $12 fee for any changes to your order's address after the item has shipped. $12 is the amount that our shipper charges us for this service.

How long before my order is shipped?

Red River Paper ships almost all orders within 8 business hours of receipt.  Orders received after 3 P.M. Central Time will be shipped the next business day.

What is the SafeTripSM shipping guarantee?

It is our promise to insure your order arrives in great condition. If not, we take care of replacing damaged items via Next Day Air service no charge to you. Details are here

Where does Red River ship?

  • Most locations on Earth

Do you ship overnight or second day air?

Yes.  We use UPS for these expedited services. If you are ordering after 2pm Central Time, it is best to order by calling 888-248-8774. Delivery time and date are guaranteed with the exception of weather related delays.

What shipping companies does Red River Paper use?

All continental USA orders are shipped by UPS and USPS only.  Shipping to AK, HI, PR go via USPS Priority mail.  Canadian orders go by UPS Standard Ground or USPS. If a invalid shipping choice is selected for your order, client services will automatically switch you to the lowest cost appropriate choice and you will be billed the difference.

How are shipping charges calculated?

Red River Paper charges you what we pay for shipping your order.  We feel that shipping charges are a necessary cost, but one that is not to be used for profit.

Why do you not offer free shipping with larger orders?

Free shipping is a fine concept, but Red River wants to stress that it comes at a price if a company decides to offer it as an incentive. The "price" of freight has to come from somewhere - and that usually means higher prices on what you are buying. Red River would rather charge a fair price for shipping and keep our prices for paper lower than the competition.

How does the shipper calculate shipping days?

Shippers start counting the day after they pick up your order from the Red River Paper dock. For second day and next day service, the day you order does not count toward the delivery date - keep this in mind if you are in a hurry.

Do you offer Saturday delivery?

If it is Friday, and you need Saturday delivery, we can choose Next Day with the Saturday delivery option. The service comes with an additional fee from the shipper. You must call 888-248-8774 for this option.

Ground shipments are delivered Monday-Friday via UPS. USPS delivers Monday-Saturday.

Where is Red River Paper located / Where will my order be shipped from?

We are in the Dallas, Texas.

How are backorders handled?

Red River Paper strives to have our products in stock for same day shipment. If you order an item that is out of stock, you will be notified by client services soon after you place the order. Usually, this means a phone call or an email. Items that are in stock will be shipped. Backorder items will ship as they become available via the shipping method chosen with your original order. Expedited service on backorder items is not available unless you wish to cover the cost of additional freight.

Please note that the website may not be updated with the latest backorder items but in most cases reflects what we have in stock.

I live on the East or West coast.  How long does Ground service take to reach me?

Both coasts are three to four business days not including the shipping day. Clients in the far northeast and northwest may experience five day delivery times. Click here for a UPS Ground time-in-transit map.

Can I request special delivery instructions from your shippers?

In most cases no. Drivers are not able to comply with special requests like "Leave at backdoor" or "Leave in garage". Shipper policy requires drivers to deliver the package in most cases to the front entrance of a building or residence. Safety and time constraints keep them from going into backyards or otherwise out of the way areas at a delivery location. Red River Paper will do our best to email you if we see a request that probably cannot be fulfilled, and try to help you make alternative arrangements.

APO SHIPPING NOTICE - YES via USPS.

What happens if my order is delivered late?

Orders shipped via UPS or UPS have guaranted the delivery date of all Ground and Air packages. The time in transit and delivery date promise vary depending on your location and proximity to urban areas. Generally, if your order arrives past the promised date, we can ask the shipper to refund the cost of shipping. Costs for lost time, business, and other unrelated damages will not be covered. Shippers do not issue refunds for weather related problems or delays.

Sale Price Policy

Red River Paper conducts sales from time to time. Advanced warning of the sale is not guaranteed, but may occur in some cases. We do not issue refunds or credits for orders placed before the sale starting date. If your order occured within three business days of the sale, you may return the sale products at your expense and place another order. Red River cannot pay for shipping either way in this circumstance.

 


SafeTripSM Shipping Guarantee


Hassle free, LOW brokerage fees, speedy service, details here



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