Website Frequently Asked Questions
Can I see my previous orders and repeat certain orders?
Yes. Our order history system can show you previous
orders within the last 12 months. You can also reorder certain items from
those orders or repeat an entire order with one click. Available for clients
who have created an account before placing orders. Click here for the online
order history system.
Yes. Go here, enter your user name, click the PLEASE EMAIL ME MY PASSWORD radio button then click SIGN IN.
If you know the email associated with your account then yes. Go here. Look for User Name Lookup and fill in the required information.
Yes. During checkout, you are protected by a Secure Sockets Layer (SSL) connection to our server. Your personal information is also held in a secure environment and no credit card information is held on our web servers.
Red River Paper uses Norton Secure SSL to secure our website. Click the icon below for details.
You can tell you are on a secure page by looking at the URL bar of your web browser. Secure sites will have the name of the site next to a lock icon. Often, the text will be green to indicate secure.
Our shopping cart uses a temporary cookie and session ID to keep track of your order. In some cases, your system security settings can prevent the cookie from being held on your computer. Or, anti-virus software or firewalls can do the same thing. If you are running a Windows computer, try setting security to medium.
In Internet Explorer, click on the Tools menu, then select on Internet Options. Now choose the Privacy tab and set security to medium.
In Netscape, click on the Tools menu and select the Cookie Manager. Now choose Unblock All Cookies from this Site. (you will need to be on our website first)
In Firefox, go to the Tools menu and select Options.
In the options menu, check to see if Cookies are enabled.
Our website has an ecommerce system that allows you to place orders.
1) Navigate to a product page.
You're now presented with the shopping basket page. You can:
1) Click the green "Checkout" button