|If you require same day shipping
||Cut Off Time
||4pm your time
||3pm your time
||2pm your time
||1pm your time
Frequently Asked Shipping Questions
How long before my order
What is the SafeTrip shipping guarantee?
Where does Red River ship?
Do you offer overnight or second day air service?
What shipping companies do you use?
How are shipping charges calculated?
Why don't you offer free shipping with large orders?
How does UPS calculate shipping days?
Does UPS delivery Saturday?
Where is Red River Paper located?
How are backorders handled?
How long will an order take to reach the east or west coast?
Can I request special delivery instructions?
Do you ship to APO addresses?
How long before
my order is shipped?
Red River ships almost all
orders within 24 hours. Orders received after 3 P.M. Central
Time will be shipped the next business day.
What is the SafeTripSM shipping guarantee?
It is our promise to insure your order arrives in great condition. If not, we take care of replacing damaged items via Next Day Air service no charge to you. Details are here
Where does Red River
- Alaska, Hawaii, Puerto Rico
- United Kingdom
- Australia / New Zealand
- Conintental Europe
Do you ship overnight
or second day air?
Yes. We use UPS for
these expedited services. If you are ordering after 2pm Central
Time, it is best to order by calling 888-248-8774.
What shipping companies
does Red River use?
All continental USA orders
are shipped by UPS only. Shipping to AK, HI, PR go via USPS
Priority mail. Canadian orders go
by UPS Standard Ground. If a invalid shipping choice is selected
for your order, customer service will automatically switch you to
the lowest cost appropriate choice and you will be billed the difference.
How are shipping charges
Red River charges you what
we pay for shipping your order. We feel that shipping charges
are a necessary cost, but one that is not to be used for profit.
Why do you not offer free
shipping with larger orders?
Free shipping is a fine concept,
but Red River wants to stress that it comes at a price if a company
decides to offer it as an incentive. The "price" of freight has
to come from somewhere - and that usually means higher prices on
you are buying. Red River would rather charge a fair price for
shipping and keep our prices for paper lower than the competition.
How does UPS calculate
UPS starts counting the day
after they pick up your order from the Red River Paper dock. They
do not deliver on Saturdays unless you specifically request a Saturday
delivery and pay the up-charge. For 2-Day and 3-Day packages, the
day you order does not count toward the delivery date - keep this
in mind if you are in a hurry.
Does UPS deliver Saturday?
Regular service shipments are not delivered on Saturday. Only Next Day Air is available for special Saturday delivery. Call 888-248-8774 to request this service.
is Red River located / Where will my order be shipped from?
We are in the Dallas, Texas.
How are backorders handled?
Red River strives to have our products in stock for same day shipment. If you order an item that is out of stock, you will be notified by customer service soon after you place the order. Usually, this means a phone call or an email. Items that are in stock will be shipped. Backorder items will ship as they become available via the shipping method chosen with your original order. Expedited service on backorder items is not available unless you wish to cover the cost of additional freight.
Please note that the website may not be updated with the latest backorder items but in most cases reflects what we have in stock.
I live on the East
or West coast. How long does UPS Ground take to reach me?
Both coasts are 4
days and in some cases 3 days from the day we receive your
order. Customers in the far northeast and northwest are usually
5 business days. Click here for
a UPS Ground time-in-transit map.
Can I request special delivery instructions
In most cases no. UPS drivers are not
able to comply with special requests like "Leave at backdoor"
or "Leave in garage". UPS policy requires drivers to deliver
the package in most cases to the front entrance of a building
or residence. Safety and time constraints keep them from going
into backyards or otherwise out of the way areas at a delivery
location. Red River Paper will do our best to email you if we
see a request that probably cannot be fulfilled, and try to help
you make alternative arrangements.
SHIPPING NOTICE - YES via USPS.