Red River Paper offers profiles as a free service. As such, detailed support via phone is not available. We offer very helpful instructions here. We can answer profile related questions via email here.
Red River Profile FAQ
Notes: ZIPed files can be decompressed using Windows XP and OSX functions or archive programs like WinRar, Stuffit, and Winzip.
link will download a ZIP file that contains:
1 ICC Profile
Instructions PDF file