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You are here: InfoCenter » Inkjet Tips » Printer Adjustments for Thick Papers

Printer Adjustments for Thick Papers

Most printers have a software based control to move the print head up or down to adjust for paper thickness.

The ability to raise the print head comes in handy if you've seen these problems:

  • Pronounced lines in an image
  • Scuff marks
  • Ink splotches - particularily on the edges of paper

Review the screen shots below and refer to your printer's manual for more help on the topic.

Quick Links


Epson Pro / Wide Format Windows

Open your printer's Printing Preferences dialog. Locate and click on the Paper Config button.

Paper Config as seen in Windows:

On Mac computers the controls are found on the Advanced Media Configuration menu in the Print dialog:

Settings for thick and heavy papers:


The PLATEN GAP controls the distance from the print head to your paper. Begin changing platen gap for papers that are over 11mil thick. Choose Wide (Wider if available) when you make this adjustment.


If your paper is between 12 - 15 mil thick, set Paper Thickess to 4. For papers 16 mil and thicker set Paper Thickness to 5. Consult the paper's handling guide if available for specific advice.


Epson Desktop Printers

Epson desktop printers have a Thick Paper selection.

Locate the Maintenance Tab in the printer preferences

Click on the Printer and Optional Information button.

Check the THICK PAPER box.

When the Thick Paper setting is checked you will see a warning before each print job begins.

For the Epson R2000 and P400, the feature name and location are quirky to say the least. Go to the printer properties and click on the Utility tab.

On a Mac you will look for an EXTENSIONS SETTINGS menu in the Print dialog.

Depending on your printer and version of OSX, this setting may not be available.

Canon Desktop Printers

Canon desktop printers have a Prevent Paper Abrasion to minimize head strikes with thick paper.

On a PC go to the printer preferences.

Locate the Maintenence Tab

Locate and click the CUSTOM SETTINGS button

On the next menu click the PREVENT PAPER ABRASION check box.

On a Mac you'll need to begin by going to SYSTEM PREFERENCES > PRINT & FAX

Locate your printer in the Print & Fax menu and click UTILITY

In the printer utility go to the CUSTOM SETTINGS menu

Click the PREVENT PAPER ABRASION check box and click SEND

Note: Your printer will most likely need to be turned on and connected.

Canon Wide Format Printers

Canon wide format printers have a setting called Head Height. It must be set from the printer's control panel.

The process is illustrated below:


HP Printers

As far as we can tell, HP printers do not have a thick paper or platen gap setting available to the user.






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