I recently had to replace both my printer and display. Nothing that I was printing even remotely matched what I was seeing on screen. I watched dozens of videos on color correction, printer profiles, and colorimeters. Unfortunately, there was no payoff. The frustration was mounting. I reached out to a few local printing professionals that I would have paid to sit with me and my equipment, to unlock the secret. I never heard back from them. This forced me figure it out on my own.
I had been using Staples brand Ultra Premium double-sided matte paper for years and had gotten decent results. However, printing became completely unpredictable when using the Epson 15000 printer and new display. I searched online for the Staples printer profiles and could not find them anywhere. I called Staples corporate and found out that there are no profiles available for their papers.
So then I began searching the web for papers that do have associated printer profiles, and immediately found the Red River website. The site is so clean, logically laid out and informative. I thought the best approach was to order the Inkjet paper sample kit and download all the printer profiles. The box of paper arrived two days ago in a beautifully designed and protective box.
I intentionally did not change ANY of the print settings in Lightroom, so that I could compare the Red River papers to the inconsistent Staples paper output. The photos that came out of the printer were beautiful! The frustration melted away. Now, the difficult decision is which of the RR papers to get.
I did have a few questions along the way regarding settings, and Cindy W. from Support responded quickly and answered all my questions. She also sent me links to further info and “how to” tutorials which did help and happened to reside on Red River’s website.
When I called Red River this morning to ask who I could address a congratulatory email to, Drew Hendrix, the president answered the phone. That pretty much says it all.
I realize that my relationship with Red River is in the early stages, but it appears that everything they do is first rate. Offering the paper sample kit for $8 (and free shipping) was exactly what got the ball rolling for me.
From the product to the support, the user-friendly website and quality packaging, you provide a wonderful consumer experience.
Keep up the great work!!! You have a new fan and customer.