Nancy Yaki - Packaging and delivery are also top-notch. No corner dings.
Richard Burbidge - Shipping lived up to the promise; the products arrived in perfect condition. One happy customer.
P.S. Showalter - S&H is outstanding - I’ve never had bent corners or any other problem.
Kim Smith - We’ve bought paper from other places when RRP doesn’t offer what we’re looking for, but those never get packaged well and arrive with dented corners. Never with RRP! Their packaging is above and beyond anything I could ever wish for. Thank you for putting so much care in all your products, it really shows!
Rob Lim, Educator and Founder of Photography Concentrate - I’ve purchased paper online through B&H Photo before, and multiple times the boxes of paper in the
order got damaged in shipping. B&H was quick to send replacements, but it was an inconvenience. I eventually just switched to purchasing paper from our local photography store. However, the packaging from Red River Paper was outstanding.
Frequently Asked Shipping Questions
Track My Order / Order History
Local Pick Up in Dallas
If you live in the DFW area, you will see a Local Pick Up option during checkout. When your order is ready, you will receive an email. We are also open for walk-in business Monday-Friday 8am - 5pm. Call 888-248-8774 for details.
Free Shipping Option
ONLINE ORDERS ONLY - Free ground shipping is available for orders of $150 or more in the lower 48 United States. PHYSICAL ADDRESSES ONLY. NO PO BOX SHIPMENTS. This offer is restricted to shipments of 100 pounds or less at present. As of 10/2020, there are no product restrictions for this offer. RRP will choose the service used (UPS, USPS, FedEx) for the free option.
Flat Rate Shipping Information
Red River Paper offers flat rate ground shipping for most orders shipped to the continental USA. Time to delivery can be up to eight business days, depending on your location. If you need faster delivery, choose UPS Ground or more expedited services.
Flat Rate Key Information
- Online orders only
- Up to 8 business days
- May ship with FedEx UPS, SurePost, SmartPost or US Postal Service solely at our discretion
- Weight limited to orders 100lbs. and less
- No PO Box deliveries
We may contact you if your order is large enough for a freight (pallet) shipment.
How do you calculate shipping days?
Shippers start counting the day after they pick up your order from the Red River Paper dock.
For second day and next day service, the day you order does not count toward the delivery date - keep this in mind if you are in a hurry.
Monday - Friday are business day. Saturday and Sunday are not.
Address correction fee
Please verify your address completely before placing an order. There is a $20 address correction fee when for any changes or corrections to your address. We will get your authorization and charge the fee before making any corrections. The fee is charged to us by our shippers.
How long before my order ships
Red River Paper ships almost all orders within 8 business hours of receipt. Orders received after 2 P.M. Central Time will likely be shipped the next business day.
What is the SafeTrip shipping guarantee?
It is our promise to insure your order arrives in great condition. If not, we take care of replacing damaged items at no charge to you. Details are here
Where does Red River Paper ship?
Red River ships to most locations world wide.
Do you offer overnight or second day air service?
Yes. We use UPS for these expedited services. If you are ordering after 2pm Central Time, it is best to order by calling 888-248-8774.
If you order after 2pm Central Time, your order will ship the NEXT BUSINESS DAY. Business days are Monday - Friday. Saturday and Sunday are not business days.
Delivery time and date are guaranteed with the exception of weather related delays.
What shipping companies do you use?
All continental USA orders are shipped by UPS, USPS, or a USPS hybrid service offered by UPS or FedEx. Shipping to AK, HI, PR, USVI, military bases, and other U.S. protectorates will ship via USPS Priority mail. Canadian orders go by UPS Standard Ground, Purolator PuroPost or USPS. If a invalid shipping choice is selected for your order, client services will automatically switch you to the lowest cost appropriate choice and you will be billed the difference.
How are shipping charges calculated?
Red River Paper charges you what we pay for shipping your order. We feel that shipping charges are a necessary cost, but one that is not to be used for profit.
Do you deliver Saturday?
If it is Friday, and you need Saturday delivery, we can choose Next Day with the Saturday delivery option. The service comes with an additional fee from the shipper. You must call 888-248-8774 for this option.
Ground shipments are delivered Monday-Friday via UPS. USPS delivers Monday-Saturday.
Where is Red River Paper located?
Red River Paper is located in Dallas, Texas.
How are back orders handled?
Red River Paper strives to have our products in stock for same day shipment. If you order an item that is out of stock, you will be notified by client services soon after you place the order. Usually, this means a phone call or an email. We will hold the full order until all items are available. Expedited service on backorder items is not available unless you wish to cover the cost of additional freight.
Please note that the website may not be updated with the latest backorder items but in most cases reflects what we have in stock.
Can I request special delivery instructions?
No. Drivers are not able to comply with special requests like "Leave at backdoor" or "Leave in garage". Shipper policy requires drivers to deliver the package in most cases to the front entrance of a building or residence. Safety and time constraints keep them from going into backyards or otherwise out of the way areas at a delivery location. Red River Paper will do our best to email you if we see a request that probably cannot be fulfilled, and try to help you make alternative arrangements.
Do you ship to APO addresses?
What happens if my order is delivered late?
Orders shipped UPS Ground, UPS 2-Day Air, and UPS Next Day Air have guaranted the delivery dates. Flat Rate and U.S. Postal shipments have no guarantees. The time in transit and delivery date promise vary depending on your location and proximity to urban areas. Generally, if your order arrives past the promised date, we can ask the shipper to refund the cost of shipping. Costs for lost time, business, and other unrelated damages will not be covered. Shippers do not issue refunds for weather related problems or delays.
Sale price policies
Red River Paper conducts sales from time to time. Advanced warning of the sale is not guaranteed, but may occur in some cases. We do not issue refunds or credits for orders placed before the sale starting date. If your order occured within three business days of the sale, you may return the sale products at your expense and place another order. Red River cannot pay for shipping either way in this circumstance.
What happens if they try to deliver and I am not home?
Leaving a package without a signature is at the discretion of the shipper driver. If they feel your location is not safe, they may hold the package and leave you a note to arrange an alternate location, a pick up, or to get your signature saying it is OK to leave the package at the original location.
If you feel your location is not secure - an apartment, busy street, etc. - please ask us to ship to another location that is secure.
DRIVER RELEASE NOTICE - If you contact UPS or use the UPS My Choice app to request driver release and the package is lost, neither UPS nor Red River Paper will refund the cost of the order contents or the shipping charges. A separate order must be placed to replaced the lost items.
Will the shipper leave my order at my door?
As a rule, shippers will attempt to deliver three times before sending the order back to us. Also, they typically leave a note telling you they tried to deliver and why they did not.
What happens if they try and cannot deliver your order?
In this situation, you will still be responsible for shipping costs. You will also pay shipping if you decide to have it shipped again. There is a good chance we will request a different location the second time - one you are sure will be able to accept the order.
Helpful tips for stress-free delivery
- Be present at the delivery location during normal delivery hours - usually 9am-8pm.
- Track your order and be aware of the estimated delivery date
- Call us and we can help locate your order if you have questions
Damaged shipment information
Inspect all shipments - both the shipping box AND the contents when the shipment arrives. If you find any of your order is damaged, contact us immediately. Email [email protected] or call 888-248-8774.
Damaged items are typically replaced with new merchandise. RRP may require photo evidence of damage. The carrier may come to your location to inpect the damage. Be prepared to pack up damaged product for shipment back to RRP.
Any damage claims must be filed no later than 45 days after delivery. Claims made after that time will be subject to review and are at the discretion of management.
P.S. If you received a damaged shipment, KEEP THE BOX, PADDING, and LABEL! UPS requires these items for insurance and refunds.