Nancy Yaki - Packaging and delivery are also top-notch. No corner dings.
Richard Burbidge - Shipping lived up to the promise; the products arrived in perfect condition. One happy customer.
P.S. Showalter - S&H is outstanding - I’ve never had bent corners or any other problem.
Kim Smith - We’ve bought paper from other places when RRP doesn’t offer what we’re looking for, but those never get packaged well and arrive with dented corners. Never with RRP! Their packaging is above and beyond anything I could ever wish for. Thank you for putting so much care in all your products, it really shows!
Rob Lim, Educator and Founder of Photography Concentrate - I’ve purchased paper online through B&H Photo before, and multiple times the boxes of paper in the
order got damaged in shipping. B&H was quick to send replacements, but it was an inconvenience. I eventually just switched to purchasing paper from our local photography store. However, the packaging from Red River Paper was outstanding.
Frequently Asked Shipping Questions
Track My Order / Order History
Local Pick Up in Dallas
If you live in the DFW area, you will see a Local Pick Up option during checkout. When your order is ready, you will receive an email. We are also open for walk-in business Monday-Friday 8am - 5pm. Call 888-248-8774 for details.
Free Shipping Option
Free ground shipping available for product subtotal of $150 or more
Subtotal $150 or more AFTER any coupon or reward points redeemed and BEFORE tax
Available for physical addresses in the lower 48 States - No PO Box or APO/FPO
Shipping service is our discretion
Online orders only
Flat Rate Shipping Information
Red River Paper offers flat rate ground shipping for most orders shipped to the continental USA. Time to delivery can be up to eight business days, depending on your location. If you need faster delivery, choose FedEx or UPS Ground or an air service.
Flat Rate Key Information
- Online orders only
- Up to 8 business days
- May ship with any ground service available from FedEx or UPS solely at our discretion
- Weight limited to orders 100lbs. and less
- No PO Box deliveries
We may contact you if your order is large enough for a freight (pallet) shipment.
How do you calculate shipping days?
Shippers start counting the day after they pick up your order from the Red River Paper dock.
For second day and next day service, the day you order does not count toward the delivery date - keep this in mind if you are in a hurry.
Monday - Friday are business days. Saturday and Sunday are not.
Address correction fee
Please verify your address completely before placing an order. There is a $20 address correction fee when for any changes or corrections to your address. We will get your authorization and charge the fee before making any corrections. The fee is charged to us by our shippers.
How long before my order ships
Orders ship in 1-2 business days.
What is the SafeTrip shipping guarantee?
It is our promise to insure your order arrives in great condition. If not, we take care of replacing damaged items at no charge to you. Details are here
Where does Red River Paper ship?
Red River ships to most locations worldwide.
Do you offer Next Day or 2-Day service?
FEDEX AND UPS NO LONGER GUARANTEE DELIVERY TIME FOR AIR SHIPMENTS.
FedEx and UPS will "do their best" to get air shipments to you on time. At present, they don't make any promises other than that.
If you choose an air service and it does not arrive when expected, NO REFUNDS ARE AVAILABLE. This is a buyer beware option.
If you order after 2pm Central Time, your order will ship the NEXT BUSINESS DAY. Business days are Monday - Friday. Saturday and Sunday are not business days.
What shipping companies do you use?
All 48 State orders are shipped by FedEx and UPS. Shipping to AK, HI, PR, USVI, military bases, and other U.S. protectorates will ship via USPS Priority mail. Canadian orders go by FedEx Ground. If a invalid shipping choice is selected for your order, client services will automatically switch you to the lowest cost appropriate choice and you will be billed the difference.
How are shipping charges calculated?
Red River Paper charges you what we pay for shipping your order. We feel that shipping charges are a necessary cost, but one that is not to be used for profit.
Where is Red River Paper located?
Red River Paper is located in Dallas, Texas.
How are back orders handled?
Red River Paper strives to have our products in stock for same day shipment. If you order an item that is out of stock, you will be notified by client services soon after you place the order. Usually, this means a phone call or an email. We will hold the full order until all items are available. Expedited service on backorder items is not available unless you wish to cover the cost of additional freight.
Please note that the website may not be updated with the latest backorder items but in most cases reflects what we have in stock.
Can I request special delivery instructions?
No. Drivers will not comply with special requests like "Leave at backdoor" or "Leave in garage". Shipper policy requires drivers to deliver the package in most cases to the front entrance of a building or residence. Safety and time constraints keep them from going into backyards or otherwise out of the way areas at a delivery location. Red River Paper will do our best to email you if we see a request that probably cannot be fulfilled, and try to help you make alternative arrangements.
Do you ship to APO addresses?
What happens if my order is delivered late?
Service guarantees were suspended in 2020 and have not returned. This applies to ground and air shipments alike.
Because delivery times are not guaranteed, there are NO REFUNDS from Red River Paper or the shipper for late deliveries
Sale price policies
Red River Paper conducts sales from time to time. Advanced warning of the sale is not guaranteed, but may occur in some cases. We do not issue refunds or credits for orders placed before the sale starting date. If your order occured within three business days of the sale, you may return the sale products at your expense and place another order. Red River cannot pay for shipping either way in this circumstance.
What happens if they try to deliver and I am not home?
Leaving a package without a signature is at the discretion of the shipper driver. If they feel your location is not safe, they may hold the package and leave you a note to arrange an alternate location, a pick up, or to get your signature saying it is OK to leave the package at the original location.
If you feel your location is not secure - an apartment, busy street, etc. - please ask us to ship to another location that is secure.
Will the shipper leave my order at my door?
As a rule, shippers will attempt to deliver three times before sending the order back to us. Also, they typically leave a note telling you they tried to deliver and why they did not.
What happens if they try and cannot deliver your order?
In this situation, you will still be responsible for shipping costs. You will also pay shipping if you decide to have it shipped again. There is a good chance we will request a different location the second time - one you are sure will be able to accept the order.
Helpful tips for stress-free delivery
- Be present at the delivery location during normal delivery hours - usually 9am-8pm.
- Track your order and be aware of the estimated delivery date
- Call us and we can help locate your order if you have questions
Damaged shipment information
If you received a damaged shipment, KEEP THE BOX, PADDING, and LABEL! Shippers require these items for insurance and refunds.
Inspect all shipments - both the shipping box AND the contents when the shipment arrives. If you find any of your order is damaged, contact us immediately. Email [email protected] or call 888-248-8774.
Damaged items are typically replaced with new merchandise. RRP may require photo evidence of damage. The carrier may come to your location to inpect the damage. Be prepared to pack up damaged product for shipment back to RRP.
Any damage claims must be filed no later than 45 days after delivery. Claims made after that time will be subject to review and are at the discretion of management.