I have been very satisfied with the Red River products, but the last time I ordered, there was a section on the end of the order screen that recommended printers that printed heavier papers and envelopes without jamming. The recommendation was a cannon printer that was going to be discontinued soon. I have a very good printer, but it doesn't like heavier papers, so I bought the cannon printer. I found it for 80.00, and wow what a difference with ease of printing! It never jams, and I really appreciate the extra step you took to solve my problem, that I would never had done on my own, and at the same time, you weren't trying to make more money off of me, since I had to buy the printer elsewhere. Your extra help is greatly appreciated. And to anyone out there with a similar problem, find a Cannon MG6220, it really is a great printer!