I am a fairly new customer and have ordered twice from Red River. Each time I have called and spoke to a customer service rep to place my order. Customer service representatives are polite and helpful. I am very pleased with the 75lb. Arctic Polar luster products (4 x 6, 5 x 7 and 8 x 10). Quality prints each and every time. With the last order I received a sample of the paper canvas and the polar pearl metallic products. Looking forward trying them both.