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Shipping Information
Frequently Asked Shipping Questions Flat Rate Shipping Information How do you calculate shipping days? Address correction fee Red River Paper offers flat rate ground shipping for most orders shipped to the continental USA. Time to delivery can be up to eight business days, depending on your location. If you need faster delivery, choose UPS Ground or more expedited services. Flat Rate Key Information
We may contact you if your order is large enough for a freight (pallet) shipment. Please verify your address completely before placing an order. There is a $14 address correction fee when for any changes or corrections to your address. We will get your authorization and charge the fee before making any corrections. The fee is charged to us by our shippers. How long before my order is shipped? Red River Paper ships almost all orders within 8 business hours of receipt. Orders received after 2 P.M. Central Time will likely be shipped the next business day. What is the SafeTripSM shipping guarantee? It is our promise to insure your order arrives in great condition. If not, we take care of replacing damaged items via Next Day Air service no charge to you. Details are here
Do you ship overnight or second day air? Yes. We use UPS for these expedited services. If you are ordering after 2pm Central Time, it is best to order by calling 888-248-8774. If you order after 2pm Central Time, your order will ship the NEXT BUSINESS DAY. Business days are Monday - Friday. Saturday and Sunday are not business days. Delivery time and date are guaranteed with the exception of weather related delays. What shipping companies does Red River Paper use? All continental USA orders are shipped by UPS, USPS, or a USPS hybrid service offered by UPS or FedEx. Shipping to AK, HI, PR, USVI, military bases, and other U.S. protectorates will ship via USPS Priority mail. Canadian orders go by UPS Standard Ground, Purolator PuroPost or USPS. If a invalid shipping choice is selected for your order, client services will automatically switch you to the lowest cost appropriate choice and you will be billed the difference. How are shipping charges calculated? Red River Paper charges you what we pay for shipping your order. We feel that shipping charges are a necessary cost, but one that is not to be used for profit. Why do you not offer free shipping with larger orders? Free shipping is a fine concept, but Red River wants to stress that it comes at a price if a company decides to offer it as an incentive. The "price" of freight has to come from somewhere - and that usually means higher prices on what you are buying. Red River would rather charge a fair price for shipping and keep our prices for paper lower than the competition. How does the shipper calculate shipping days? Shippers start counting the day after they pick up your order from the Red River Paper dock. For second day and next day service, the day you order does not count toward the delivery date - keep this in mind if you are in a hurry. What is a business day? Monday - Friday are business days? Saturday and Sunday are not. Do you offer Saturday delivery? If it is Friday, and you need Saturday delivery, we can choose Next Day with the Saturday delivery option. The service comes with an additional fee from the shipper. You must call 888-248-8774 for this option. Ground shipments are delivered Monday-Friday via UPS. USPS delivers Monday-Saturday. Where is Red River Paper located / Where will my order be shipped from? We are in the Dallas, Texas. Red River Paper strives to have our products in stock for same day shipment. If you order an item that is out of stock, you will be notified by client services soon after you place the order. Usually, this means a phone call or an email. Depending on the order and predicted lenght of backorder, we may ship items that are in stock or hold the entire order until all items can be shipped together. Expedited service on backorder items is not available unless you wish to cover the cost of additional freight. Please note that the website may not be updated with the latest backorder items but in most cases reflects what we have in stock. Can I request special delivery instructions from your shippers? No. Drivers are not able to comply with special requests like "Leave at backdoor" or "Leave in garage". Shipper policy requires drivers to deliver the package in most cases to the front entrance of a building or residence. Safety and time constraints keep them from going into backyards or otherwise out of the way areas at a delivery location. Red River Paper will do our best to email you if we see a request that probably cannot be fulfilled, and try to help you make alternative arrangements. APO SHIPPING NOTICE - YES via USPS. What happens if my order is delivered late? Orders shipped UPS Ground, UPS 2-Day Air, and UPS Next Day Air have guaranted the delivery dates. Flat Rate and U.S. Postal shipments have no guarantees. The time in transit and delivery date promise vary depending on your location and proximity to urban areas. Generally, if your order arrives past the promised date, we can ask the shipper to refund the cost of shipping. Costs for lost time, business, and other unrelated damages will not be covered. Shippers do not issue refunds for weather related problems or delays. Red River Paper conducts sales from time to time. Advanced warning of the sale is not guaranteed, but may occur in some cases. We do not issue refunds or credits for orders placed before the sale starting date. If your order occured within three business days of the sale, you may return the sale products at your expense and place another order. Red River cannot pay for shipping either way in this circumstance. Will the shipper leave my order at my door? Leaving a package without a signature is at the discretion of the shipper driver. If they feel your location is not safe, they may hold the package and leave you a note to arrange an alternate location, a pick up, or to get your signature saying it is OK to leave the package at the original location. If you feel your location is not secure - an apartment, busy street, etc. - please ask us to ship to another location that is secure. Missed Delivery / Multiple Attempts with No Delivery As a rule, shippers will attempt to deliver three times before sending the order back to us, though this is not a guarantee. The driver typically leaves a note telling you they tried to deliver and why they did not. One Attempt / Pick-Up Option Changes for 2019 - Both UPS and FedEx have changed their delivery policy for some larger cities. They can now attempt one delivery and if it fails, deliver the package to a pick-up point nearest your address. (UPS Store or FedEx Office) If this happens, you can retrieve the package from there by a given date. In this situation, pick up is required. If the package is returned to Red River Paper, the return shipping cost will be deducted from your refund. What happens if they try and cannot deliver your order? In this situation, you will still be responsible for shipping costs. You will also pay shipping if you decide to have it shipped again. There is a good chance we will request a different location the second time - one you are sure will be able to accept the order. Some tips to prevent missed deliveries:
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Red River Paper products proudly converted, packaged, sold, and supported from the U.S.A.